The Blinders Are Off: L.L.Bean, Labor & Lent

I feel ashamed. It wasn’t until L.L.Bean withdrew their legendary Satisfaction Guarantee that I took off my blinders. I knew they were making the majority of their products overseas; I knew the quality had declined; I knew prices hadn’t gone down to reflect that. I even knew that labor and environmental practices in China are notoriously terrible. Somehow I conned myself into assuming that L.L.Bean vendors were paid almost as well as their US employees; the “golden rule” they promised to follow wouldn’t allow it otherwise. Maybe it was more convenient for me to focus on pretty plaids vs shoddy treatment via wages to the people making them. I never did look into it until now. Here’s what I discovered:

Continue reading “The Blinders Are Off: L.L.Bean, Labor & Lent”

L.L.Bean: No More Lifetime Satisfaction Guarantee

A little over a month ago I shared why I was breaking up with L.L.Bean after nearly a lifetime of loyalty. Now there’s some breaking news (and a quote from me in this article): L.L. Bean scraps its century-old unlimited lifetime return policy:

“Company executives say too many customers abused the policy by returning worn-out items years after they were purchased.”

Dishonest people weren’t holding up their end of the “handshake” and “golden rule”, but what about L.L.Bean? (Updated February 12th with response from L.L.Bean, see below.)

Continue reading “L.L.Bean: No More Lifetime Satisfaction Guarantee”

Summer Solstice Sunset Picnic at Ferry Beach, Scarborough

Summer really is here here and Ferry Beach, only minutes from my house, is my favorite place to enjoy a warm evening.  After work, Wayne and I had headed over for a sunset picnic. Continue reading “Summer Solstice Sunset Picnic at Ferry Beach, Scarborough”